.png)
GENERAL ADVICE WARNING
GENERAL ADVICE WARNING
Important information about our services and your rights
GENERAL ADVICE WARNING - PLEASE READ
The information provided by Protect Buddy, including on this website, by phone, video, email, SMS, social media, marketing material or other communication, is general advice only. It does not take into account your objectives, financial situation or needs. Before acting on any information, you should consider whether it is appropriate for you and read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD).
Who We Are
Business Name: Millennial Financial Group Pty Ltd trading as Protect Buddy
ABN: 27 620 214 888
ACN: 620 214 888
Authorisation: Corporate Authorised Representative (No. 1319120) of Nexa Life Solutions Pty Ltd
Licensee: Nexa Life Solutions Pty Ltd (ABN 85 672 917 896 / AFSL 563622)
Authorised to: Provide general advice on life insurance products only
Website: www.protectbuddy.com.au
Email: insure@protectbuddy.com.au
Phone: 02 7247 2050
Post: PO Box 243, Ingleburn NSW 2565, Australia
What Is General Advice?
Under the Corporations Act 2001 (Cth), financial product advice is either personal advice or general advice. Protect Buddy only provides general advice.
General Advice (what we provide)
Does not consider your personal situation
General information about insurance products
Information to help you understand your options
You must decide if it is right for you
We are authorised to provide this
Personal Advice (what we do NOT provide)
Considers your specific circumstances, goals and financial situation
Specific recommendations tailored to you
Requires an AFSL or specific authorisation
A Statement of Advice (SOA) must be provided
We are NOT authorised to provide this
What You Should Do Before Making a Decision
Before purchasing, changing or cancelling any life insurance product, we recommend that you:
- Read the Product Disclosure Statement (PDS) for the relevant product.
- Read the Target Market Determination (TMD).
- Consider the policy terms, conditions, exclusions, waiting periods and eligibility criteria.
- Consider whether the product is suitable for your objectives, financial situation and needs.
- Seek personal financial advice from a qualified adviser if you need advice that takes your personal circumstances into account.
Lack of Independence - Important Disclosure
Required Disclosure under s923A of the Corporations Act 2001 (Cth):
Protect Buddy (Millennial Financial Group Pty Ltd) and its representatives are not independent, impartial or unbiased because we may receive remuneration, commissions or other benefits from insurers or related parties if you buy or continue an insurance product through us.
Products We Advise On
We are authorised to provide general advice on the following life insurance products:
- Life insurance (death cover)
- Total and Permanent Disability (TPD) insurance
- Trauma insurance
- Income protection insurance
- Child cover or related life insurance benefits where offered by an insurer
We do not provide advice on general insurance, investment products, superannuation strategy, taxation, legal matters or any product outside our authorisation.
Insurer Terms and Conditions
Each insurer we work with has their own terms and conditions, eligibility criteria, exclusions, premium rates, underwriting rules and claim requirements.
- Read the relevant insurer's PDS before making a decision.
- Read the relevant insurer's TMD to understand who the product is designed for.
You can find links to PDS and TMD documents for the insurers we work with in the relevant product information or by contacting us.
Products We Advise On
We are authorised to provide general advice on the following life insurance products:
- Life insurance (death cover)
- Total and Permanent Disability (TPD) insurance
- Trauma insurance
- Income protection insurance
- Child cover or related life insurance benefits where offered by an insurer
We do not provide advice on general insurance, investment products, superannuation strategy, taxation, legal matters or any product outside our authorisation.
Our Complaints Process
If you have a complaint about our services:
Step 1 - Contact Protect Buddy
Email: insure@protectbuddy.com.au
Phone: 02 7247 2050
Post: PO Box 243, Ingleburn NSW 2565, Australia
Step 2 - Contact our Licensee (if unresolved)
Nexa Life Solutions Pty Ltd
Phone: 1300 754 333
Email: compliance@slifegroup.com.au
Step 3 - Contact AFCA (free and independent)
Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678 (free call)
Website: www.afca.org.au
Privacy
We collect and handle your personal information in accordance with our Privacy Policy. Our Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
Further Information
For further information about your rights as a financial services consumer, visit:
- ASIC's MoneySmart website: www.moneysmart.gov.au
- ASIC's website: www.asic.gov.au
- AFCA's website: www.afca.org.au
